12.34% of Orders from Loyalty Members with Strong Repeat Engagement
Pashtush uplifted customer loyalty and long-term retention through Nector’s integrated rewards ecosystem, converting one-time shoppers into returning, high-intent buyers. By rewarding meaningful actions, such as purchases, referrals, and engagement, the brand built a thriving community of loyal customers that return frequently, redeem rewards, and organically advocate for the brand.
% of orders from loyalty members
Total revenue from loyalty-driven orders
Repeat customers alone in Nov 2025
Reviews
Pashtush
12.34% of Orders from Loyalty Members with Strong Repeat Engagement
12.3 %
% of orders from loyalty members
12 %
Total revenue from loyalty-driven orders
690
Repeat customers alone in Nov 2025
Fashion & Apparel
Highlight
Pashtush strengthened customer engagement and repeat buying through Nector’s loyalty + referral platform. By rewarding meaningful actions beyond checkout, like referrals, reviews, and first-purchase enrollment, the brand created a high-engagement loop that grew loyalty participation and drove consistent retention-led revenue.
About
Pashtush is a premium ethnic fashion brand celebrated for its handcrafted shawls, stoles, scarves, and accessories inspired by Indian textile heritage. With a strong online presence and a global customer base, Pashtush blends traditional craftsmanship with modern retail, making it a trusted destination for timeless, high-quality fashion.
The Challenge
Despite strong brand preference and product quality, Pashtush faced key retention hurdles:
- Growth was driven more by new acquisitions than repeat customers.
- Engagement beyond purchase was limited due to a lack of a structured rewards system.
- The team needed an automated, scalable way to drive repeat buying, referrals, and reviews, without depending heavily on discounts.
About Nector’s Loyalty Platform
Nector’s loyalty platform enables brands to build deeper relationships with their customers through gamified rewards, redemption incentives, and automated engagement journeys. By connecting transactions to personalized rewards, Nector allows businesses to boost repeat purchases, enhance campaign engagement, and measure ROI across multiple channels.
The Solution
Nector helped Pashtush shift from acquisition-first to retention-led growth by enabling:
- A full-funnel loyalty program rewarding repeat purchases, first-order enrollments, referrals, and reviews.
- Seamless Shopify integration to automate point issuance, redemption, and member communication.
- Reward nudges & expiry triggers that encouraged faster return cycles and ongoing engagement.
Success Metrics
- 12.3% Orders from Loyalty Members
Across January–November 2025, more than one in eight orders came from loyalty members, demonstrating strong adoption and growing program participation.
- 12% Revenue from Loyalty-Driven Orders
Loyalty-led purchases accounted for nearly 12% of total revenue, underscoring the program’s role in driving incremental sales from engaged customers.
- Upsurge in November 2025
690 repeat customers alone in Nov 2025, generating 74 referrals signups and 152 verified reviews, highlighting surging loyalty momentum and advocacy.
*Timeline:
(January 2025 - November 2025)
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