Refund Policy
Effective date: June 03, 2026 ● Last Updated: June 03,2026
This Refund Policy sets out the terms on which Seven Billion Technologies Private Limited ("Nector", "We", "Us", "Our") processes refund requests for its subscription-based SaaS platform and related services available at nector.io. This Policy should be read alongside our Terms and Conditions, Privacy Policy, and Support Policy.
1. Enterprise Agreements Supersede This Policy
Where a Subscriber has entered into a separate Master Services Agreement, Order Form, Subscription Agreement, Statement of Work, or any other written agreement with Nector, the refund provisions contained in such agreement shall prevail over this Refund Policy to the extent of any inconsistency. This Policy applies only where no separate written agreement governs the refund terms.
2. General
Nector provides a subscription-based loyalty, referral, and reviews platform ("Service") to merchants, D2C brands, and businesses ("Subscribers"). The Service is delivered digitally and does not involve the supply of physical goods.
All subscription fees paid to Nector are, as a general rule, non-refundable. Refunds may be considered only in the limited circumstances set out in Section 4 below, consistent with applicable Indian law including the Consumer Protection Act, 2019.
3. Subscription Plans and Billing
Nector offers multiple subscription plans billed on a monthly, quarterly, or annual basis. Fees are charged in accordance with the plan details at nector.io/pricing.
Subscription fees are exclusive of applicable taxes (including GST at the prevailing statutory rate). Nector reserves the right to revise fees upon 30 days' prior written notice to Subscribers.
Fees for Shopify-based subscriptions are processed through Shopify's billing system and are additionally subject to Shopify's Terms of Service.
4. When Are Refunds Eligible?
Refunds will be considered only in the following circumstances:
4.1 Service Not Delivered
Where the Service has not been activated or made available within 7 Business Days of confirmed payment, due solely to a fault attributable to Nector, the Subscriber is entitled to a full refund for that billing period.
4.2 Billing Errors or Duplicate Charges
Where a Subscriber has been charged incorrectly or charged twice for the same period due to a system or payment gateway error, the excess amount will be refunded or credited within 15 Business Days of the error being confirmed by Nector.
4.3 Nector Discontinues the Service
Where Nector permanently discontinues the Service, or terminates a Subscriber's account for a reason solely attributable to Nector's breach, Nector shall provide a pro-rata refund for the prepaid, unused portion of the then-current billing period.
4.4 Free Trial Auto-Conversion
Where a Subscriber is charged upon conclusion of a free trial and disputes the charge within 3 Business Days on the basis that they were not adequately notified of the trial-to-paid conversion, Nector will review the claim and may issue a refund at its discretion.
5. When Are Refunds Not Eligible?
| Circumstance | Position |
|---|---|
| Cancellation or downgrade mid-billing period | No refund; access continues until period end |
| Non-use of the Service during a paid period | Non-use does not entitle Subscriber to a refund |
| Change of business requirements or strategy | Change of mind is not a ground for refund |
| Termination for Subscriber's breach of T&C | No refund where Subscriber has violated the Terms |
| Add-on services, customisation, or one-time setup fees | Non-refundable once delivered or commenced |
| Charges processed via third-party platforms (e.g. Shopify) | Governed by the respective platform's refund policy |
| Discounted, promotional, or special pricing plans | Fees under such plans are non-refundable |
| Annual plans cancelled before expiry by Subscriber | No refund for unused period on voluntary cancellation |
6. How to Request a Refund
Refund requests must be submitted within 15 days of the date of the relevant charge or event. Requests submitted after this period will not be considered.
Please email support@nector.io with the subject line: "Refund Request – [Account Name] – [Date of Charge]" and include:
- Your registered email address and account name;
- The date and amount of the charge in question;
- A brief description of the reason for the request; and
- Supporting documentation such as a payment receipt, invoice, or error screenshot.
7. Refund Processing Timeline
| Step | Timeline |
|---|---|
| Acknowledgement | Within 3 Business Days of receiving your request |
| Review & Decision | Within 15 Business Days of acknowledgement |
| Refund Credited | Within 15 Business Days of approval |
Approved refunds will be credited to the original payment instrument. Bank processing may take an additional 5–10 Business Days. Nector is not responsible for delays caused by the Subscriber's bank or payment provider.
9. Governing Law
This Policy is governed by the laws of India. Any disputes arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts at Mumbai, Maharashtra, consistent with Nector's Terms and Conditions.
10. Updates to This Policy
Nector may update this Policy from time to time. The latest version will always be available at nector.io/refund-policy. Continued use of the Service after the effective date constitutes acceptance of the revised Policy.
© 2026 Seven Billion Technologies Private Limited (Nector.io). All rights reserved.
