A customer asks a product question. A support agent replies. A lead comes from a click-to-WhatsApp ad. A team member follows up. A broadcast campaign goes out to a segment.

But once a customer becomes a loyalty member, another layer of conversation becomes possible.

They may earn wallet coins after an order, create a reward coupon, refer a friend, receive a review request, or approach coin expiry. These are not just backend loyalty events. There are moments where the brand has a reason to start a useful WhatsApp conversation.

That is where the Nector + Gallabox integration helps.

The integration lets merchants send selected Nector events to Gallabox and use Gallabox WhatsApp templates to message customers when important loyalty actions happen. Nector's setup guide explains that WhatsApp messages can be sent through Gallabox for Nector events, such as when a customer is rewarded with wallet coins.

Gallabox is built around WhatsApp customer conversations, automation, campaigns, chatbots, and shared team inbox workflows. Its website describes Gallabox as a platform for managing customer conversations across the lifecycle, building drag-and-drop workflows, running WhatsApp broadcasts and drip campaigns, and collaborating through a shared team inbox.

For Shopify, DTC, ecommerce, and omnichannel brands, the value is clear: Nector creates the loyalty moment, and Gallabox helps bring that moment into the customer's WhatsApp journey.

Bring loyalty into your WhatsApp conversations. Connect Nector with Gallabox to send wallet coin, coupon, referral, review, and expiry updates when selected customer actions happen in Nector. Book a Demo

Why Gallabox + Loyalty Makes Sense for Ecommerce Brands

WhatsApp is not just a notification channel. For many ecommerce brands, it is where customers ask questions, respond to offers, confirm interest, and continue conversations after purchase.

That makes it a strong place to surface loyalty value. A rewards program becomes more useful when customers can actually see what they earned and understand what to do next. If wallet coins, coupons, referrals, or review rewards stay hidden inside a loyalty dashboard, customers may never use them.

Gallabox helps brands manage WhatsApp conversations and campaigns, while Nector helps brands run loyalty, referrals, reviews, and retention workflows. Together, they help merchants connect reward activity with customer-facing conversations.

This gives retention teams a more useful WhatsApp strategy: not just broadcasts, but event-based loyalty communication.

What the Nector + Gallabox Integration Does

The Nector + Gallabox integration connects selected Nector events with Gallabox WhatsApp messages, helping merchants connect Gallabox with Nector using Gallabox channel ID, API key, and API secret, select Mobile as the common customer property, create or select WhatsApp templates in Gallabox, create matching events inside Nector, send selected Nector events to Gallabox, add the Gallabox template name while creating the event in Nector, map Nector properties to WhatsApp template variables, and send test events before launch.

Nector's Gallabox guide highlights two commonly used events: Wallet Coins Rewarded and Coupon Is Created.

How the Nector + Gallabox Integration Workflow Works

Step 1: Open WhatsApp Marketing in Nector

The setup starts inside the Nector dashboard. Go to Integrations, click WhatsApp Marketing in the sidebar, and look for Gallabox. Then click Configure to open the Gallabox integration page.

Step 2: Get the Gallabox Channel ID

To enable the integration, the merchant needs the Gallabox channel ID. Inside Gallabox, log in to the dashboard, go to Settings, open WhatsApp Channel, and copy the channel ID shown there. This channel ID is then pasted into the Nector dashboard.

Step 3: Create and Copy the Gallabox API Key and API Secret

Next, the merchant needs the Gallabox API key and API secret. Inside Gallabox, go to Settings → API Keys, click Add New, give the API key a name, and select the required permissions. Nector's guide says to scroll to the bottom and select all permissions. Once the key is created, copy the API key and API secret into the Nector dashboard.

Step 4: Select Mobile as the Common Property

Under Choose Common Property, select Mobile. Nector's help guide explains that the common property is the Nector user property used when sending the event. Since this integration is used for WhatsApp messaging, the customer's mobile number is the relevant identifier.

Step 5: Initialize the Integration

After adding the channel ID, API key, API secret, and common property, click Initialize. Once the integration is enabled, Nector can send selected customer events to Gallabox for WhatsApp messaging.

Step 6: Create or Select a WhatsApp Template in Gallabox

Before sending a WhatsApp message, the merchant needs a corresponding WhatsApp template in Gallabox. Nector's guide says the first step for sending WhatsApp messages is to create a WhatsApp template in Gallabox and then create the matching event in Nector. For help getting the template name from Gallabox, Nector's guide recommends contacting Nector via live chat or support email.

The template should match the customer action: wallet coins rewarded → points earned message, coupon is created → coupon ready message, coin expiry → expiry reminder, review request → feedback request message.

Step 7: Create a Matching Event in Nector

After the Gallabox template is ready, return to the Gallabox integration page inside Nector. Open the Events tab and click Create an Event. From there, choose the Nector event that should notify Gallabox. Commonly used examples include Wallet Coins Rewarded and Coupon Is Created.

Step 8: Add the Gallabox Template Name

While creating the event, Nector asks for the Gallabox Template Name. This template name should match the WhatsApp template configured in Gallabox. If the name is incorrect, the message may not trigger as expected.

Step 9: Map Nector Properties to Gallabox Template Variables

If the Gallabox WhatsApp template uses variables, the merchant must select the Nector properties used in the template in the same order. Nector's guide gives two common examples: user_name (the customer's name) and amount (the number of wallet coins rewarded).

For example, if a WhatsApp template says “Hi {{1}}, you earned {{2}} coins.” then the mapped properties should be:

Step 10: Send a Test Event

Before going live, send a test event. Open the event you created, click Send Test Event, and enter the mobile number where the test message should be sent. Nector's help guide notes that the mobile number must already exist in the store's customer database.

Use Cases for Shopify and DTC Brands

1. Send Wallet Coins Rewarded Messages

Example: “Hi Riya, you just earned 100 coins. Use them on your next order.”

2. Send Coupon Created Messages

Example: “Your reward coupon is ready. Use it before your next checkout.”

3. Bring Loyalty Into WhatsApp Follow-Ups

Gallabox supports WhatsApp broadcasts, drip marketing, campaign builders, and shared team inbox workflows. That means brands can use the integration to make WhatsApp follow-ups more loyalty-aware. Instead of sending generic nudges, the message can reflect the customer's actual reward activity.

4. Send Referral Updates

Brands can use Gallabox to notify customers about referral progress, reward availability, or next steps.

5. Send Coin Expiry Reminders

A Gallabox WhatsApp reminder can help customers return before their loyalty value expires.

6. Send Review Request Messages

Brands can use Gallabox to ask customers for feedback after purchase and, depending on the Nector setup, connect review participation with loyalty rewards.

7. Support Store Teams With Better Customer Context

When loyalty events are connected with WhatsApp communication, support and sales teams can better understand why a customer is messaging: they may be asking about earned coins, a coupon, an expiry reminder, or a referral reward.

What This Unlocks for Merchants

Nector + Gallabox vs Disconnected Loyalty and WhatsApp Tools

Integration Use Case Comparison

Where This Fits in the Nector Retention Ecosystem

Nector is the loyalty, referrals, and reviews layer. Gallabox is the WhatsApp conversation and automation layer. Together, they help brands turn customer actions into conversations.

Nector creates the loyalty event, and Gallabox helps turn that event into a WhatsApp conversation.

Who Should Use the Nector + Gallabox Integration?

Best-fit brands

• Use Nector for loyalty, referrals, reviews, wallet coins, or rewards.
• Use Gallabox for WhatsApp messaging, campaigns, chatbots, or customer conversations.
• Want to send WhatsApp updates based on loyalty activity.
• Want customers to notice wallet coins, coupons, referrals, reviews, or expiry reminders.
• Sell through Shopify, DTC, ecommerce, or omnichannel journeys.

Teams that benefit most

• CRM marketers
• Retention marketers
• Ecommerce managers
• DTC founders
• WhatsApp marketing teams
• Customer support teams
• Loyalty program managers
• Customer experience teams

How to Get Started

What you need before setup

• Active Nector account
• Active Gallabox account
• Gallabox channel ID
• Gallabox API key
• Gallabox API secret
• Mobile selected as the common property
• WhatsApp template name from Gallabox
• List of Nector events to send to Gallabox
• Nector properties needed for template variables
• Test mobile number that exists in the store's customer database

What to configure carefully

• Whether the channel ID is copied correctly.
• Whether the API key and API secret are active.
• Whether the required permissions are selected while creating the API key.
• Whether Mobile is selected as the common property.
• Whether the Gallabox template name matches the correct template.
• Whether template variables are mapped in the correct order.
• Whether the selected Nector event matches the message content.
• Whether the test mobile number exists in the customer database.
• Whether the WhatsApp message is clear, accurate, and compliant.

What to test before launch

• Whether the Gallabox integration initializes successfully.
• Whether the selected event is created in Nector.
• Whether the Gallabox template name is correct.
• Whether variables such as customer name and coin amount appear correctly.
• Whether the test mobile number exists in the customer database.
• Whether the WhatsApp message is delivered.
• Whether the message content matches the customer action.
• Whether duplicate or repeated event messages are handled correctly.

How to measure success

Track these metrics after launch:

• WhatsApp delivery rate
• WhatsApp read rate
• Click-through rate from WhatsApp messages
• Wallet coin redemption after WhatsApp messages
• Coupon usage after coupon reminders
• Referral follow-up engagement
• Review request completion
• Coin expiry recovery
• Repeat purchases from customers receiving loyalty WhatsApp messages
• Support tickets related to wallet coins, coupons, or rewards

The goal is not to send more WhatsApp messages. The goal is to make loyalty value visible at the moments when it can influence the customer's next action.

Final Thoughts

The Nector + Gallabox integration is valuable because it connects loyalty activity with WhatsApp conversations.

Nector helps brands manage wallet coins, coupons, rewards, referrals, reviews, and retention workflows. Gallabox helps brands manage WhatsApp conversations, campaigns, automation, chatbots, and shared inbox workflows. When the two systems work together, a customer action in Nector can become a timely WhatsApp update through Gallabox.

For Shopify, DTC, ecommerce, and omnichannel brands, this makes loyalty easier for customers to notice and use. Instead of leaving reward value hidden inside a dashboard, brands can bring that value into the WhatsApp channel where customers already interact.

Want to connect loyalty, referrals, reviews, and WhatsApp workflows across your ecommerce stack? Book a Nector demo.

Nector integrates with 70+ tools including Shopify, WooCommerce, Magento, Klaviyo, GoKwik, Judge.me, Mailchimp, WebEngage, Shiprocket, LogicERP, and more. Explore all Nector integrations →